Refund Policy

Free plan

Hookpost has a free tier that does not expire and needs no card. Nothing is charged on it, so nothing is refundable. You can evaluate the product on the free plan for as long as you like before paying anything.

Paid subscriptions

Subscription fees are non-refundable once an active billing cycle has commenced, because compute, storage and third-party API allocation are provisioned to your account immediately on payment. This is the same term set out in our Terms of Service.

This does not limit any refund you are entitled to under applicable consumer law, which takes precedence over this policy.

Duplicate and failed charges

If you are charged twice for the same billing period, or charged after cancelling, that is an error on our side and we refund it in full. Email [email protected] with the payment reference and we will process it.

How refunds are paid

Approved refunds are returned to the original payment method through Razorpay. Once we initiate a refund it typically reaches your account within 5–7 working days, though the exact time depends on your bank or card issuer and is outside our control.

Stopping future charges

Cancelling stops all future recurring charges. See the cancellation policy for how to cancel and what happens to your data.