Shipping & Delivery Policy

Nothing physical is shipped

Hookpost is a software service delivered entirely over the internet. There is no physical product, no courier, no tracking number and no delivery address. We do not ship goods, and no shipping charges are ever added to your order.

How delivery works

Delivery is the activation of your plan on your Hookpost account. When a payment succeeds, the plan is applied to your account immediately — normally within a few seconds of Razorpay confirming the payment, and in all cases within 24 hours. You do not need to do anything to receive it: sign in and the new limits, channels and features are already there.

A payment receipt is emailed to the address on your account. Your plan, billing period and renewal date are always visible inside the app under billing.

Service territory

Hookpost is available worldwide wherever the social networks we support are accessible. Because delivery is digital, there are no regional shipping restrictions and no customs, duties or import charges.

If your plan does not activate

If you have paid and your plan has not appeared on your account within 24 hours, that is a fault on our side. Email [email protected] with the payment reference from your receipt and we will either activate the plan or refund the payment in full.

Exchanges

Because nothing is shipped, there is nothing to return or exchange. You can change plans at any time from inside the app — upgrades apply immediately and downgrades apply from your next billing period. Cancellation and refund terms are set out in our Cancellation Policy and Refund Policy.

Contact

Questions about delivery or billing go to [email protected], or use the form on our contact page.